6.1. If the Customer finds upon delivery, cf. pkt. 4, that in relation to the order confirmation there is no number of products that have been ordered and / or it is not the correct products that have been delivered, master care has the right and obligation to deliver the missing number and / or the correct products , if this can be done within 20 days from the time the Customer has received the wrong products.
6.2. The customer must return any incorrectly delivered products to master care without delay in exchange for master care paying the shipping costs.
6.3. If the Customer finds on delivery that there are visible defects in the products, he is obliged, without delay, to complain, cf. 4, and return the defective products to master care.
6.4. master care has the right to exchange defective products if this can be done within 20 working days of receiving the complaint from the Customer. master care pays the cost of returning the defective products and the cost of submitting new products.
6.5. To the extent that master care finds that returned products are not defective, the Customer is obliged to pay the shipping costs for the master care and the shipping costs to the Customer, as well as the obligation to receive the ordered products returned.
6.6. If the Customer finds defects in a product and wishes the Customer to complain in relation to master care, the Customer must, without delay at his own expense, submit the products to master care in order to get master care to relate to whether he agrees that is a defective product or not as a result of a manufacturing defect or the like.
6.7. To the extent that the product has been incorrectly treated by the Customer, cf. received instructions for use, or the product is defective as a result of incorrect washing, drying, etc., this is not a matter for which master care is responsible.
6.8. To the extent that master care agrees that there is a manufacturing defect in the product, master care is entitled to exchange the product for a new non-defective product, which master care forwards to the Customer free of charge within 20 days from the master care’s receipt of the defective product.
6.9. master care is also instead entitled to make a complete or partial cancellation of the order and credit the Customer for the defective product and is obliged to pay the Customer’s shipping costs when sending the defective product to master care.
6.10. The customer has no other default rights towards master care as a result of a defective product.
6.11. The customer is not entitled to cancel the order due to complaints and is not entitled to receive
covered direct or indirect losses, including operating losses or profit losses, as a result of complaints.